Recently had a technician to look at and solve our “intermittent signal issue”. He changed over an old cable splitter to a new updated cable splitter to balance our signals for broadband/TV services. Since then we are still having to reboot the hub 3 because of frequent disconnects on WiFi (no ethernet connection used). Does anyone have a clue what is going on please? This is madness!
Where do you see "intermittent signal" reported ?
If it is from these services checkers that would mean a fault exists that is outside of your connection and is affecting all customers in your locality :
Check for known faults in your street. Try both methods:
Call the local fault line: 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
Setup a BQM to monitor if the break in signal is only the Wifi within your house, or an external drop in the incoming circuit - http://www.thinkbroadband.com/ping
Forum TeamHey hamtrektng, thank you for reaching out and we are so sorry to hear about your connection issues.
We've taken a look and we can see you've spoke to the team.
Did they manage to help or are you still needing some support?
