Forum Discussion

tallstac's avatar
tallstac
Tuning in
9 months ago

SSL Protocol Error - Site Can't Provide a Secure Connection

I'm having issues connecting to a site with the above error being thrown up. When using mobile data i have no issues, just when using VM.

I've spoken to the site owners and there are no blocks or issues being reported on the site. 

This has been happening since today only. I have read the below threads, but it seems this issue hasn't ever been resolved. Has anyone got a resolution for this? To be clear the site is nothing dodgy either.

https://community.virginmedia.com/t5/Networking-and-WiFi/SSL-Protocol-Error-Site-Can-t-Provide-a-Secure-Connection/td-p/5447196/page/2

https://community.virginmedia.com/t5/Forum-Archive/SSL-Protocol-Error-Site-can-t-provide-a-secure-connection/m-p/4836113#M2932711

 

12 Replies

  • goslow's avatar
    goslow
    Alessandro Volta

    Knowing the site name would allow people to test it for you.

    • tallstac's avatar
      tallstac
      Tuning in

      i doubt it makes any difference because i can access the site fine if i tether from my phone, so it's ISP related, not site related according to the website owners. 

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta

    Might the target site suffered an expired SSL certificate?  Also what happens when you don't put the HTTPS:// into the URL?

    Does this happen in a different browser?

    • tallstac's avatar
      tallstac
      Tuning in

      Thanks for the help!

      i've asked whether the site has an expired SSL and they said no. It happens on every browser I've tried too and also when i don't put in the https://

  • Client62's avatar
    Client62
    Alessandro Volta

    Some ISP / mobile provider Parental Controls trigger these types of browser errors.

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    tallstac wrote:

    I'm having issues connecting to a site with the above error being thrown up. When using mobile data i have no issues, just when using VM.


    From a desktop or laptop device consider open a Command Prompt in Windows or a Terminal elsewhere and running the following commands where example.com is replaced with the site domain:

    nslookup example.com

     and:

    nslookup example.com 9.9.9.9

    If the IP Addresses returned by nslookup are not the same, i.e. former returns 81.99.162.48 and latter something else, then review Essential Security settings, read more here How to stay safe online with Essential Security | Virgin Media Help

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta

    It might then be TLS version related.  There are better brainios than me on that side of things.

  • 1. Try to Deleting browsing data in your browser
    2. The current SSL state can be a potential reason behind the error. Therefore, you should try clearing your computer’s SSL state.
    3. Using QUIC Protocol, This one equivalent to SSL/TLS Protocol.
    4. Disable All Browser Extensions

    For now, try to look for these steps, otherwise you can check this guide https://cheapsslweb.com/blog/fix-neterr-ssl-protocol-error-in-google-chrome/ i hope you will find a way.

  • The Error ERR_SSL_PROTOCOL_ERROR is irritating and disturbing and is one of the most common errors you could encounter when exploring the Internet. The SSL protocol, used to encrypt data between a website and your Browser, frequently has issues that lead to this Error.

    It causes error due to such as an outdated browser or OS (Operating System), an invalid SSL certificate, or an improper SSL setup on the server side, may cause this Error. Your browser will often provide an alert when this phenomenon occurs: “Your connection is not private” or “This site can’t provide a secure connection.” There are several causes for this issue. To solve the error, understand it in detail at: - https://certera.com/blog/how-to-fix-err-ssl-protocol-error-in-chrome/