Forum Discussion

CMBurns22's avatar
CMBurns22
Joining in
2 years ago

SSL Protocol Error - Site Can't Provide a Secure Connection

I'm a Virgin Media broadband customer, I've recently moved house and have just installed my new Hub 3 at the new address. I'm now finding that whenever I try to access certain webpages, I receive an error message. This is happening with a range of websites (not just naughty ones) including VPN providers.

I've disabled the child safety settings as I assumed that was the issue, but it hasn't fixed the problem. I noticed the issue first using my Android phone, but it's a similar situation on all devices. The problem is with Virgin Media rather than the pages themselves, as I don't have this issue when I'm using my mobile data.  

I've provided an example error message below, can somebody please help me fix this? 

This site can’t provide a secure connectionnordvpn.com sent an invalid response.

ERR_SSL_PROTOCOL_ERROR

    • CMBurns22's avatar
      CMBurns22
      Joining in
      2 years ago

      Unfortunately it's all browsers, all devices, any webpages that Virgin Media may recognise as adult content but also some sites that wouldn't fit that description.

       

      As an example, I'm currently using Google Chrome on my Google Pixel 7a. When connected to my mobile data I can access the page https://beyondlive.com/ without issue. If I try to access this page via Virgin Media Wi-fi, instead I receive this error message:

       

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Check the settings of the Web Browser, is it Enforcing HTTPS connections ?

    • CMBurns22's avatar
      CMBurns22
      Joining in
      2 years ago

      No, the browser isn't enforcing HTTPS connections, and the problem seems to occur regardless of which browser I use.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Login to the Virgin Media online account and disable Child Safe (it is a DNS 18+ content filter).

    Failing this change your device to use a Public DNS such as Google DNS.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    I can access the webpage but FWIW here's the trace route.

    C:\>tracert beyondlive.com

Tracing route to beyondlive.com [52.197.200.139]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3     9 ms     7 ms    12 ms  haye-core-2b-ae36-650.network.virginmedia.net [80.3.178.221]
  4     9 ms     8 ms     8 ms  haye-core-2a-ae1-0.network.virginmedia.net [80.3.176.177]
  5     *        *        *     Request timed out.
  6     *       10 ms    10 ms  aor.uk-lon03a-ri1.network.virginmedia.net [62.254.42.174]
  7     *        *        *     Request timed out.
  8    10 ms     9 ms     9 ms  uk-lon01c-ri2-ae-6-0.aorta.net [84.116.136.98]
  9     9 ms     9 ms     9 ms  ae-8.a02.londen12.uk.bb.gin.ntt.net [129.250.66.101]
 10    10 ms    11 ms    10 ms  ae-0.r21.londen12.uk.bb.gin.ntt.net [129.250.3.214]
 11    88 ms    86 ms    86 ms  ae-13.r25.asbnva02.us.bb.gin.ntt.net [129.250.2.111]
 12   155 ms   155 ms     *     ae-2.r25.lsanca07.us.bb.gin.ntt.net [129.250.3.189]
 13   370 ms   401 ms     *     ae-14.r33.tokyjp05.jp.bb.gin.ntt.net [129.250.3.192]
 14   352 ms   308 ms   298 ms  ae-3.r01.tokyjp08.jp.bb.gin.ntt.net [129.250.6.133]
 15   318 ms   309 ms   309 ms  ae-2.amazon.tokyjp08.jp.bb.gin.ntt.net [61.213.161.50]
 16   297 ms   290 ms   276 ms  150.222.77.157
 17   311 ms   313 ms   304 ms  52.93.66.97
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\>
      • John_GS's avatar
        John_GS
        Forum Team
        2 years ago

        Hi CMBurns22 

        Thanks for posting and welcome to the community.

        I'll send you a PM now to assist further.

        Best wishes.