Forum Discussion

Raffo's avatar
Raffo
Tuning in
10 months ago

Speed still not fixed

Engineer visited my home weeks ago and confirmed the box in the street had an issue and that a team would be out to look at it within 2 weeks. Safe to say this has not happened and I still only getting half the speed I am paying for and know the speed it is capable of. Could anyone help get a team out to deal with it? 

speed

2 Replies

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    10 months ago

    Hi Raffo, 

    Thanks for your post and welcome back to our Community Forums, sorry you feel your connection hasn't improved after your engineer visit 😥

    I have checked your services on my side and I can't see any issues, everything is working normally and within spec.

    Could you give us a little more information and evidence of the problems you're experiencing please? 

    • Perform a wired Speed Test on a laptop or PC so we can evaluate your ethernet cable connection. 
    • Set up a BQM Graph and let it run for 24 hours, then post the result here so we can see what's happening with your Hub.

    Thanks,

    Meg