Forum Discussion

Raffo's avatar
Raffo
Tuning in
6 months ago

Speed still not fixed

Engineer visited my home weeks ago and confirmed the box in the street had an issue and that a team would be out to look at it within 2 weeks. Safe to say this has not happened and I still only getting half the speed I am paying for and know the speed it is capable of. Could anyone help get a team out to deal with it? 

  • Hi Raffo, 

    Thanks for your post and welcome back to our Community Forums, sorry you feel your connection hasn't improved after your engineer visit 😥

    I have checked your services on my side and I can't see any issues, everything is working normally and within spec.

    Could you give us a little more information and evidence of the problems you're experiencing please? 

    • Perform a wired Speed Test on a laptop or PC so we can evaluate your ethernet cable connection. 
    • Set up a BQM Graph and let it run for 24 hours, then post the result here so we can see what's happening with your Hub.

    Thanks,

    Meg