Hi All 👋 Just returning to this public thread to keep things updated.
Thanks to johnasimmons for PMing with me ✉ - we were able to confirm any details needed to investigate the issues and help get things sorted! The issues were isolated to device Wi-Fi Performance in terms of speeds. We identified some issues with their PODs set up which was not optimised for best performance. The speed issues do seem to have improved.
You can use the Connect App 👉 https://virg.in/connectapp for extra help with your Wi-Fi performance and to ensure the best placement for Wi-Fi POD's in your home if ever needed! Hopefully things are all sorted, but feel free to keep us updated so we can offer further support if needed.
Thanks for your patience whilst we offered help! Wishing you all the best. 🌞