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PeterCr's avatar
PeterCr
Just joined
3 days ago

Solid Red light on Hub 3

My WiFi has stopped today. The service status is green. I’ve turned off the hub and unplugged it. It’s now stone cold but still has this overheating red light on. I can’t see anyway of contacting Virgin. The chat is useless and the WhatsApp doesn’t work. I can’t find a number to call anyone. I need WiFi for work. Help! 

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    13 hours ago

    Hi PeterCr 

    Thanks for posting and welcome to the community. Sorry to hear of any WiFi issues. Since posting, I can see you've got a visit booked in.

    Please let us know how this goes.