Forum Discussion

BigAl_R's avatar
BigAl_R
On our wavelength
2 years ago

Solid red light on Hub 3

For a couple of weeks I have noticed that the constant white light on my Hub 3 has changed to a constant red light (see the attached photo). I have reset, rebooted, unplugged & plugged back in again, but to no avail - the light remains constant red. I still get a wifi signal in the house, although it does seem to vary in strength these days, but I am reading on the community that this could be an problem whereby an engineer is required and a replacement hub. Please can you provide some advice and assistance with this. Thank you.

  • Arissa_H's avatar
    Arissa_H
    Forum Team
    2 years ago

    Hi BigAl_R 👋🏼. 

    Thank you for posting, welcoming you back onto the community forum 😊.

    Sorry to see your hub light is on red ☹. 

    I will have to further investigate into this 🧐, by sending you a private message.

    Please watch out for the envelope ✉.

    Thank you.