Forum Discussion

KF's avatar
KF
Joining in
12 months ago

Solid red light on hub 3.0

I have had a solid red light on my hub for a few weeks, then last night I had no internet so I reset it but the red light stayed on. I’ve read it may be an overheating issue and may need to be replaced. Can someone help please?

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    12 months ago

    Hi KF, 

    Thank you for your post and welcome to our forums and we are so sorry you are having issues with your hub, with the red light we would need to replace this, so I will pop you over an message to get this sorted for you just keep an eye out for the little envelope 📩👀

    Thanks,

    Zoie

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    12 months ago

    Hello KF

    Thanks for coming back to via private message to confirm your information. 🤩

    I have booked you in for the next available appointment on your preferred day. To view this please sign in to My Virgin Media here My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.

    Gareth_L