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Aaronwolfy's avatar
Aaronwolfy
Joining in
11 months ago

Slow ethernet speed

Got the gig 1 package with the virgin hub 5, get around 800 mbps over wifi so all is well there but on my desktop I can manage at best 330mbps, I've went through guides everywhere, putting on latest drivers, putting on basic drivers, changing mtu sizes and settings for 1gb duplex etc, my desktop is on a 1300mps powerline adapter from tp link, I've tried the desktop plugged straight in to the router too to rule out the powerline adapter being at fault despite the poweline adapter telling me it's got a connection of over 900mps between, tried my laptop and on the WiFi that can hit around 700 but on ethernet it can also only reach 320 mbps, I've tried every port on the hub 5, I have installed windows 11 and I am still not getting any better than 320mbps, so unless every ethernet port on the hub 5 is faulty I am at a loss as what to do 

17 Replies

  • goslow's avatar
    goslow
    Alessandro Volta

    Any testing you do should be with the device connected direct to the VM hub.

    What specification is the network cable you are using to connect with? Have you tried a different network cable from device to hub?

    If you start the device in safe mode with networking do you get any different/better speed?

    When you are testing, have you disabled any onboard wireless adapters on your devices so you are definitely testing via ethernet only?

    Do you have any VPN connections off when testing?

    • Aaronwolfy's avatar
      Aaronwolfy
      Joining in

      Done all that and have used cate 5e, cat 6 and a new cat 8 cable, has been tested with out any wifi adapters and pure ethernet only 

      • goslow's avatar
        goslow
        Alessandro Volta

        And you got the same results in safe mode with networking?

    • Aaronwolfy's avatar
      Aaronwolfy
      Joining in

      Tried with chrome, mozzilla, edge and steam, all consistant 

  • Client62's avatar
    Client62
    Alessandro Volta

    330Mb/s over a TP-Link Powerline adaptor is quite decent.

    AV1300 does not imply 1300Mb/s of throughput, the reality is throughput will be barely 1/3 of the actual link rate. 

    Use the TP-LINK Utility program to see the link rate, then divide by 3 to get a rough guide of what may be expected as bandwidth at the PC.    

    Reversing my figures, the link rate could be around 900, which is excellent for an AV1300 device that has to work on ring circuit power lines with noise from TVs, PCs, mobile chargers, laundry equipment etc etc.

    • Aaronwolfy's avatar
      Aaronwolfy
      Joining in

      It is a decent powerline adapter and the circuitry is good in this house, the app for the powerline adapter says its connection between the two is around 900 which is what I expected, I wouldn't mind at all if I was getting at least 700mbps but maxing out at 320 is bothering me 

      • goslow's avatar
        goslow
        Alessandro Volta

        You have said though that you only get the 300-ish Mbps when you are connected direct to the hub so the powerline speed is a bit irrelevant at this point if the speed connected direct to the hub is only 320 Mbps via ethernet.

  • Client62's avatar
    Client62
    Alessandro Volta

    700 * 3 = 2100.  

    Can you buy a Powerline adaptor to link at that rate in a real home ?
    I do not think so

  • I have taken the pc directly to the hub and tried the cables I have on hand, a cat5e, cat6 and a new cat 8 and the results are the same, my laptop which does have gigabit also pulls the same speed on ethernet but is able to get 913mbps on the wifi, it's like all the ethernet ports on the hub 5 are locked down too 320mbps 

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team

      Hi there Aaronwolfy 

      Thank you so much for your post and welcome to the community forums, it's great to have you.

      I am so sorry that you have faced an issue with your connection and a big thank you to our community for their help so far.

      I have checked this on our side and I cannot see any issues that may be causing this.

      Can you post your Hub status and logs? How to do this;
      • Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
      • Don't log in, click on 'router status'
      • Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
      Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc 
      Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum
       

       

      • Aaronwolfy's avatar
        Aaronwolfy
        Joining in

        Cable Modem Status

        Item Status Type

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        Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

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