Has anyone had the attached, I just can’t get internet unless I reset the router an then I will get internet for a couple of minutes and then it will just go, and after it has cut off I go to the diagnostic on my virgin box and get that it is all connected and the connection speed is slow and I can’t use the internet at all on any device.
No Internet Connection
Either :
1) a VM Service Fault - which you are well aware of for your street
2) Could it be A Hub 5 with recent Software: LG-RDK_11.6.2-2410.1 exhibiting frequent DHCP / Wi-Fi failures
I have done and I get this
And sometimes I can’t connect to the router, it will keep trying to connect but won’t connect and also sometimes says the password is wrong but I know it’s correct.
I just get this,
When you are aware of a VM service fault in your street,
please state that in the first sentence of your post.
But VM have told me there isn’t a fault in the area on the phone.
When I spoke with VM yesterday they said there wasn’t an outage but I was getting this message yesterday and today
Check for known faults in your street. Try both methods:
Call the local fault line: 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
Check the Service Speed:
https://www.samknows.com/realspeed/
https://real-speed-fe.eu1.sk.thousandeyes.com/
Once the test begins click on: Run full test
to include: Latency, Jitter, Packet loss & Upload speed
