Has anyone had the attached, I just can’t get internet unless I reset the router an then I will get internet for a couple of minutes and then it will just go, and after it has cut off I go to the diagnostic on my virgin box and get that it is all connected and the connection speed is slow and I can’t use the internet at all on any device.
Check for known faults in your street. Try both methods:
Call the local fault line: 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
Check the Service Speed:
https://www.samknows.com/realspeed/
https://real-speed-fe.eu1.sk.thousandeyes.com/
Once the test begins click on: Run full test
to include: Latency, Jitter, Packet loss & Upload speed
When I spoke with VM yesterday they said there wasn’t an outage but I was getting this message yesterday and today
When you are aware of a VM service fault in your street,
please state that in the first sentence of your post.
But VM have told me there isn’t a fault in the area on the phone.
I just get this,
I have done and I get this
And sometimes I can’t connect to the router, it will keep trying to connect but won’t connect and also sometimes says the password is wrong but I know it’s correct.
Hi andywhitt2,
Welcome back to our forums and thank you for your post. Sorry to hear your are having speed and connection issues. We can understand the frustration caused. We would be happy to run some tests on your service and look into the root issue. To do so, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
No Internet Connection
Either :
1) a VM Service Fault - which you are well aware of for your street
2) Could it be A Hub 5 with recent Software: LG-RDK_11.6.2-2410.1 exhibiting frequent DHCP / Wi-Fi failures
it was up and running again on Monday morning but the VM engineer come out and changed the hub5 as he thinks it was the new software update which some of the first gen hub5 are not liking as he said the signal was perfect to the hub, so all backup and running now.
