Forum Discussion

Jon_M84's avatar
Jon_M84
Tuning in
2 months ago

Signal keeps dropping and requires a hub4 reboot

Recently my internet has kept dropping out and requires a full reboot of my hub. WebChat seem to think a wifi pod will fit the issue however no idea how that will fix the signal drop and reboot issue

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    setup a BQM 

    https://www.thinkbroadband.com/broadband/monitoring/quality

    • Jon_M84's avatar
      Jon_M84
      Tuning in
      2 months ago

      https://www.thinkbroadband.com/broadband/monitoring/quality/share/9b6289cc1a33548f4035cef71e0701d59b2b79a0

      • legacy1's avatar
        legacy1
        Alessandro Volta
        2 months ago

        Guessing the red line are where you rebooted but other then that BQM looks ok you might want to look at getting a better wifi router with 1Gb ports and use hub in modem mode

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    Does this post mean the Signal to the Hub is dropping out and causing a visible change in the lights displayed on the front to the Hub ? 

    If Yes : check the Hub 4 Upstream & Downstream status tabs for obvious signal or error issues.

    Use both methods to see if there is a known fault in your locality :

    Call the local fault line: 0800 561 0061 – this is an automated number.

    https://www.virginmedia.com/help/check/status/identification/identify

     

     

  • Jon_M84's avatar
    Jon_M84
    Tuning in
    31 days ago

    Now I can't even get a 5ghz signal, despite rebooting and resetting the router. Can an Admin please get in touch?

  • Jon_M84's avatar
    Jon_M84
    Tuning in
    30 days ago

    Hi, I’ve managed to stabilise the network as for some reason a bunch of settings got altered in the hub4 (phone support were terrible and kept trying to look at boosting the signal, not why 5ghz was missing).

     

    I think I’m going to look into a mesh system to replace the hub4 functionality tbh