Forum Discussion

dotsend's avatar
dotsend
Tuning in
3 months ago

Signal issues and Latency spikes

The past 48 hours has been an absolute nightmare. From broadband and TV blackouts to intermittent loss of connection and consistent ping spikes.

Virgin Media Status keeps displaying:
"Intermittent signal in your area"
"We’re looking into it. Check back here after 24 hours, and if there’s still an issue we’ll help you book an engineer."

However it stays at 24 hours and it's now been 48 hours.
I have no idea what to do since the status page keeps resetting under the assumption that this issue is fixed, ever so often showing, "there's no issues in your area", "there's a problem with our kit", "intermittent signal" and so on.

I'm a software tech/comp sci bsc grad. Not that it means anything, more so, I'm fortunately not utterly tech illiterate. I've followed all of VMs tidbits to a tee, brought the network down to a single wired device, tested different channels. Any guidance, suggestions and so on will be taken on board and tested as per request.
 

30/01/2025 12:14:30criticalNo Ranging Response received - T3 time-out;CM-MAC=e4:57:40:4e:ee:c0;CMTS-MAC=70:e4:22:f1:e3:23;CM-QOS=1.1;CM-VER=3.0;
30/01/2025 11:13:56criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-QOS=1.1;CM-VER=3.0;
30/01/2025 11:12:53Warning!Lost MDD Timeout;CM-QOS=1.1;CM-VER=3.0;
30/01/2025 11:12:50criticalSYNC Timing Synchronization failure - Loss of Sync;CM-QOS=1.1;CM-VER=3.0;
30/01/2025 11:12:49Warning!RCS Partial Service;CM-QOS=1.1;CM-VER=3.0;
30/01/2025 11:12:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-QOS=1.1;CM-VER=3.0;
30/01/2025 11:09:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-QOS=1.1;CM-VER=3.0;
30/01/2025 11:09:32Warning!RCS Partial Service;CM-QOS=1.1;CM-VER=3.0;
30/01/2025 11:02:8Warning!Lost MDD Timeout;CM-QOS=1.1;CM-VER=3.0;
30/01/2025 11:02:6criticalSYNC Timing Synchronization failure - Loss of Sync;CM-QOS=1.1;CM-VER=3.0;

 

 

4 Replies

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    • dotsend's avatar
      dotsend
      Tuning in
      3 months ago

      Appreciate your response friend, the problem is though, the issue normalises then comes back and I don't know how to proceed.

      For example, the "return here after 24 hours and if there's still an issue, we'll help you arrange an engineer visit."

      I returned to that page, it said "return here after 22 hours and if there's still an issue, we'll help you arrange an engineer visit."
      So everything looks good at that point, the issue has been somewhat elevated but,

      Then this:

      However the problem is, the issue then returns and the 24 hour timer gets reset all over again and the issue itself still exists.

      A friend in the next street is experiencing the same setup of issues.

      Am I just buggered, is this a known issue that the fault tracker resets each time the issue is partially resolved?

      Many thanks again for your response!

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        3 months ago

        Hi dotsend 

        Welcome back to the Community Forums. 

        Sorry to hear of your concerns with an intermittent issue affecting your area and how to Service Status shows this. 

        With this being an intermittent issue, it'll be trickier to locate and resolve. The Service Status identifies there is an issue affecting your services and a monitor is placed on this for 24 hours, to see if this can be resolved. However, the intermittency is ongoing and this is why you sometimes see no issue and then signalling issues. Apologies for the confusion, the team will be aware of the intermittent issues in your area and are working to resolve these as soon as possible.

        Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.