Forum Discussion

ChloeH19's avatar
ChloeH19
Joining in
5 months ago

Service status messages

A few days ago I had a problem with my internet and so on the Service Status page I put my number in to receive updates to when the service is back online.

It worked and let me know by text when it was back online - only thing is, I’ve been receiving texts since then on an almost daily basis updating me on other random service issues 

How do I stop these service status texts?

9 Replies

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    5 months ago

    Hello ChloeH19,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with text messages advising the fault in your area has been resolved. Have the messages continued since you last posted or have they stopped now?

    Kind Regards,

    Steven_L

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        5 months ago

        Sorry to hear that ChloeH19, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

  • Pirate77's avatar
    Pirate77
    Tuning in
    5 months ago

    Ahoy there!

    I'm also receiving a huge quantity of SMS messages about service status in my area.  I can't see an option to stop notifications and it's driving me crazy!  Surely there's a STOP or TURN OFF notifications, as I so many others, I'm getting swamped by these things.  Please turn this off for me (and others) or better still, have an OFF button on the service status page.

    TIA.

    Mark

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      5 months ago

      Hi Mark, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having an issue with receiving texts even after the fault has been closed. We don't have a way to change this on the system. Can you try replying to the latest message saying STOP? 

      Many thanks,

  • Westy1413's avatar
    Westy1413
    Joining in
    2 months ago

    Hello I am also receiving a large amount of these notification and i am almost at my wits end with this is there any way i can get you guys to remove me from your system please.

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Westy1413, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having an issue with receiving texts even after the fault has been closed. We don't have a way to change this on the system. Can you try replying to the latest message saying STOP? 

      Regards

      Paul.

  • Dimsum's avatar
    Dimsum
    Joining in
    30 days ago

    Hi,

    I am having this issue now please advise how to stop it.

    thanks in advance

    Tim

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      28 days ago

      Hey Dimsum, thank you for reching out and we are sorry you are getting updates.

      This means the outage has returned / still happening this will stop once the outage ends.