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SusanEmelia's avatar
SusanEmelia
Joining in
2 years ago

Seeking Advice on Wifi Range Issue with Virgin Media Hub

I moved into my first home with my partner last november and subscribed to Virgin Media ISP. We received the Hub 3, which is currently located downstairs behind our TV on a unit. Generally, we get around 135mb/s, but lately, we've been experiencing a significant drop in wifi signal quality upstairs.

With approximately 10 devices connected, the wifi seems to struggle, especially when we go beyond the 9th or 10th device. Our house is a standard 3-bed semi, and despite the size not being too large, the wifi signal is becoming a real issue. Can anyone suggest me a solution? 

4 Replies

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  • Hoggie's avatar
    Hoggie
    Fibre optic
    2 years ago

    I have the hub 3 and its ok until you try to use everything on wifi then it struggles. If your to close to the tv could cause an issue but this could be an help use cat7 Ethernet cable to TV and any tv boxes near the router. try were possible to cable things up.... my hub3 has worked great since I cabled a few things up 🙂  

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    As above re. cables. However the Hub is supposed to be out in the open.  Behind a TV is not a good place.  If this is a new installation ring VM and ask for it to be moved.  Otherwise it’s a standard ÂŁ25 fee to move it. 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey SusanEmelia, thank you for reaching out  and I am sorry to hear this, also a warm welcome to the community.

    You could look at getting some WIFI pods.

    The best way to get a pod order is download the Virgin Connect app, from here do a scan.

    If the scan picks up that you need a pod it will allow you to order some.

    However they can be chargeable depending what package you on.

    They are free on Volt, 1GB or Oomph bundles

    Or as mentioned we can have a look at moving the router elsewhere. 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    See this for info...

    _______________

    To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
    See if anything in here helps….

    https://www.virginmedia.com/wifi-max

    You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

    If not free to you… you will be charged ÂŁ8/month for up to 3 pods (note - BT charge ÂŁ10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

    If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

    £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.