Forum Discussion

ajh79's avatar
ajh79
Tuning in
4 days ago

Router reporting lots of errors. Noise online?

Hi,

My internet connection dropped this afternoon about 2.35pm and came back with 5 minutes or so. Whilst my connection appears stable since, I’ve been seeing a lot of errors reporting from my router. I wonder if I have a noisy line and require an engineer? 

Please see below some stats from my router:

DOWNSTREAM FIGURES:

There are numerous Pre-RS errors

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

339000000

4

37

256 qam

26

2

139000000

10.3

38

256 qam

1

3

147000000

10

38

256 qam

2

4

155000000

9.5

38

256 qam

3

5

163000000

9.1

38

256 qam

4

6

171000000

9.1

38

256 qam

5

7

179000000

8.8

38

256 qam

6

8

187000000

8.8

38

256 qam

7

9

195000000

8.1

38

256 qam

8

10

203000000

7.6

38

256 qam

9

11

235000000

6.5

37

256 qam

13

12

243000000

6.1

37

256 qam

14

13

251000000

6

37

256 qam

15

14

259000000

5.9

38

256 qam

16

15

267000000

5.3

37

256 qam

17

16

275000000

5.3

37

256 qam

18

17

283000000

5.3

37

256 qam

19

18

291000000

5

37

256 qam

20

19

347000000

3.7

37

256 qam

27

20

355000000

3.2

37

256 qam

28

21

363000000

3.5

37

256 qam

29

22

371000000

3.2

37

256 qam

30

23

379000000

3.2

37

256 qam

31

24

387000000

3

37

256 qam

32



Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

37.6

4

0

2

Locked

38.6

6

0

3

Locked

38.6

4

0

4

Locked

38.6

5

0

5

Locked

38.6

17

0

6

Locked

38.6

17

0

7

Locked

38.6

21

0

8

Locked

38.6

19

0

9

Locked

38.6

20

0

10

Locked

38.6

5

0

11

Locked

37.6

7

0

12

Locked

37.6

0

0

13

Locked

37.6

5

0

14

Locked

38.6

4

0

15

Locked

37.6

7

0

16

Locked

37.6

7

0

17

Locked

37.3

7

0

18

Locked

37.3

4

0

19

Locked

37.6

5

0

20

Locked

37.3

9

0

21

Locked

37.6

5

0

22

Locked

37.3

5

0

23

Locked

37.3

6

0

24

Locked

37.3

0

0



UPSTREAM FIGURES:

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

43100034

35

5120

64 qam

10

2

30100041

36.8

5120

64 qam

12

3

36599976

36.3

5120

64 qam

11

4

49599954

37

5120

64 qam

9



Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

Please note about the upstream figures, they were initially reading 25 when my router had finished rebooting. They have since moved to mid-30’s as you can see.

4 Replies

  • In addition to the above, my router has been reporting errors every few minutes ever since the reconnection:

    [Mod - MAC addresses removed for security]

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    There are very few corrected errors, and no uncorrected. And no T errors, so all good. The only unusual record there is the very large drop in the signal levels of the higher frequency downstream channels. 

    Leave it for a day or so and see if the errors have substantially increased. 

     

  • OK thanks I will do. I've also set up a BMQ. 

    Any ideas what the logs in my second post are talking about though? They are littered with T3 and T4 errors. My connection still appears stable since this afternoon so these logs don't make sense

    • ajh79's avatar
      ajh79
      Tuning in

      Update: lots of Post-RS errors have appeared overnight:

      Downstream bonded channels

      ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID
      13390000003.737256 qam26
      21390000009.838256 qam1
      31470000009.537256 qam2
      41550000009.138256 qam3
      51630000008.638256 qam4
      61710000008.838256 qam5
      71790000008.538256 qam6
      81870000008.438256 qam7
      91950000007.838256 qam8
      102030000007.338256 qam9
      11235000000637256 qam13
      122430000005.837256 qam14
      132510000005.537256 qam15
      142590000005.537256 qam16
      152670000004.837256 qam17
      162750000004.937256 qam18
      172830000004.937256 qam19
      182910000004.537256 qam20
      193470000003.437256 qam27
      203550000002.937256 qam28
      213630000003.237256 qam29
      223710000002.937256 qam30
      233790000002.937256 qam31
      243870000002.737256 qam32



      Downstream bonded channels

      ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors
      1Locked37.31137
      2Locked38.61142
      3Locked37.61250
      4Locked38.91035
      5Locked38.92336
      6Locked38.62146
      7Locked38.63243
      8Locked38.62648
      9Locked38.63059
      10Locked38.611104
      11Locked37.61235
      12Locked37.6945
      13Locked37.6939
      14Locked37.6954
      15Locked37.31035
      16Locked37.31348
      17Locked37.61747
      18Locked37.6742
      19Locked37.6938
      20Locked37.61837
      21Locked37.61148
      22Locked37.31340
      23Locked37.61243