Forum Discussion

WoozyBumba29's avatar
WoozyBumba29
Joining in
7 months ago

Router moving

 

I've recently moved my pc that was always wired into my office (upstairs) and have been struggling connection wise. I have 1gb downloaded speeds but my pc is only getting 30mb download. My work laptop that is next to my pc is getting around 300mb. I've done everything I can to try and figure this out, reset the WiFi adaptor, reset the computer entirely, bought an additional adaptor, nothing has worked. So I'm now thinking I need to get my computer wired back in (I cannot run an eithernet cable through 2 walls as we rent). 

I've been searching for ages to find an option to move my router and keep seeing forum mods messaging people to arrange this - why isn't this an option that people can book?

 

Can someone help me please? 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    7 months ago

    Assuming your computer gets full speeds when you connect it to the adjacent Hub on a good ethernet cable and then those drop to ~30 when you switch it to wifi - then therein lays the issue!

    Prime suspect is...  in your settings the wifi speed is set to 10/100 rather than 1Gb.  Check that first

    • WoozyBumba29's avatar
      WoozyBumba29
      Joining in
      7 months ago

      I've had a Google and cannot see anything that explains how to do that 😭

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        7 months ago

        Hey WoozyBumba29, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

        This is because it comes under a specialist job, if you would like to book this I can organise this for you? 

        It is £25 for this to be done.

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    Does the work laptop have a dual band WI-Fi adaptor and is connected to the faster 5GHz band.

    Perhaps the PC has a single band 2.4GHz adaptor where speeds are up to 50Mb/s but range can be better.