Forum Discussion

MBX46's avatar
MBX46
Joining in
4 months ago

Router cable extension

First time posting for me and I know this topic has been raised before but I can’t seem to get anywhere through the 150 number.

l am looking at moving the router that currently sits to one side of the house to a more central position. I have identified a location but the problem is the length of the existing cable from the wall box.

In order to get the cable extended it seems I need to arrange a non fault engineers visit but try as I may I can’t seem to do this through the 150 number.

Can someone at VM help please?

 

  • Drefsab's avatar
    Drefsab
    On our wavelength

    or just replace the cable yourself, what service / broadband router do you have?

     

  • Thanks for reaching out to us MBX46, and a very warm welcome to you!

    Sorry to hear of the difficulty you've faced when trying to relocate the router in your property.

    I'd be happy to have this booked in for you - which comes with the flat charge of £25.00,for you.

    Check out the envelope in the top right hand corner for a private message from me

    Thanks

    David_Bn

    • steeleduncan's avatar
      steeleduncan
      Joining in

      Hi, could I also request an appointment for a longer cable to be able to move our hub?

      • Alex_RM's avatar
        Alex_RM
        Forum Team

        Hi steeleduncan,

        Thanks for posting and welcome to our community 😊

        So I can get a few more details from you to help, I've popped you over a private message.

        Alex_Rm