Forum Discussion

CaptainApathy's avatar
CaptainApathy
Joining in
11 months ago

Reset router password not recognised - hub3

Hi,

First time poster. 

Yesterday my hub 3 router dropped connection and I was forced to reset. 

No initial problems. And the router seems to be working OK as I have both hard and wifi connection, albiet without the custom network name. 

I managed to use the numeric code to reset the router password, but when I then tried to log in using the new password it comes up with an error. 

I've completed a further reset of the router this morning and received the same error. 

Is this a known issue? Or just me?

Thanks 

  • Client62's avatar
    Client62
    Alessandro Volta
    11 months ago

    Regardless of what VM website may say...

    Try Press Reset for 60 seconds, then leaving the Hub 3 powered on the return to the shipping condition.

    If the Hub 3 still does not revert to the numeric Hub Password from the label it will need to be replaced.

      • Beth_G's avatar
        Beth_G
        Forum Team
        11 months ago

        Hi CaptainApathy

        Thanks for your post, welcome to the forums!

        Sorry to hear you had some issues with your router password. Did the factory reset work this time around for you?

        If you still need help, just let us know 😊