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LOUISEJC91's avatar
LOUISEJC91
Just joined
9 hours ago

Replacement Hub - waiting

How frustrating spending 20minutes going through the phone options trying to speak to a human! The worst customer service call.

i have been waiting for a replacement broadband box for month and which has been sent twice… apparently i need this new box to see if the coverage is better before i can have any pods. My WiFi struggles to reach my bedroom. 

I’ve never been so frustrated to try and speak to someone regarding my broadband account! 
HELP!!

 

[Mod - title edited for clarity]

 

4 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    5 hours ago

    Unless you have a defective VM Hub, expect a change of VM Hub to have a minimal effect on Wi-Fi coverage.

    A home Wi-Fi mesh / network to get the TVs, iPhones, Games consoles working well can be a seriously good investment and bring to an end the endless gripes about connectivity issues.

    • Tudor's avatar
      Tudor
      Very Insightful Person
      4 hours ago

      They probably men the OFCOM helpline!

    • Client62's avatar
      Client62
      Alessandro Volta
      5 hours ago

      The people knocking at your front door are wearing white coats...