Forum Discussion

schsmith's avatar
schsmith
Tuning in
8 months ago

Repeated lengthy outtages in N10

No wifi in N10.  App says won’t be resolved until 19th June!  6 days.  We had a five day outage in April.  What is going on and how can it take this long to fix the problem and how can the network be so unreliable?

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    They will be working hard to resolve it - but fix times are really just best guesses.  It can take some time, particularly where the fault source needs identifying first  - or when its identified and its like this....

     

  • Hi schsmith 

    Welcome back to the community forums 

    Sorry to hear that you're experiencing service issues at this time. Checking the systems we can see that there is an area issues identified with the estimated fix time 21 June 2024 at 16:30. The engineers are working to resolving this as soon as possible for you. We apologise for any inconvenience caused by this. Please do let us know should you still have service concerns and the service status is showing no further outage identified. 

  • Thanks for replying but would really like to understand why this is happening we all really on broadband and these are really long repeated outrages.  Why is this happening and why does it take so long to fix?

    • Kath_P's avatar
      Kath_P
      Forum Team

      Hi schsmith, 

      Thanks for coming back to us on this one. We wouldn't be able to advise on the causes as this information is internal. Whilst we can't offer a 100% fault free service, we do promise to fix faults as quickly as possible. 

      Sometimes faults can take longer than normal to diagnose and then resolve but as soon as a fault is raised, the team get to work on fixing things as soon as possible. 

      We can only apologise that you've had a few issues of late and hope that now the fault is resolved, you experience a better connection. 

      Please let us know if you have any further issues.

      Thanks,