Forum Discussion

tiggerboy0301's avatar
tiggerboy0301
Tuning in
2 months ago

Repair for internal wall socket

I need to arrange an enginer to fix a broken wall socket and sort out the wiring. I'm aware that it will cost a call out fee.

Thanks in advance

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • goslow's avatar
    goslow
    Alessandro Volta

    Fee is £25. If you don't mind waiting a few days, a VM person should eventually reply here and book it for you. If you need it booked any quicker, phone it in.

  • Hi tiggerboy0301,

    Welcome back to our forums and sorry to hear about your damaged internal wall socket. We can understand your concern. We can however see that you have recently been in contact with our team who have booked an appointment for you. Please let us know how the appointment goes and if you need any further help.

    Thanks, 

  • Unfortunately this has gone terribly. I rang on the 15th Feb and told them it was the internal wall socket that needed fixing. The CS was very friendly and said that they would do it for no charge. Great, so the engineer was booked for today the 20th between 1 and 6. I arranged for someone to be home during that time.

    Yesterday my wife got a call checking all was good for our external repair tomorrow. My wife said sorry you mean our internal repair and corrected the agent.

    Now today, the engineer appears at 10:30 and works on the external box. I ring CS and ask what's going on and they tell me that the repair has been fixed!

    So not only has the issue not been fixed, the engineer has come 2 hours early where no-one was there to tell them it was an internal issue.

    CS can get an engineer tomorrow but it would be with charge. I understandably said no because I had made arrangements for today between 1-6 

    Can anyone help?

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team

      Hi tiggerboy0301, thank you for your response. 

      We're sorry to hear about what happened 😔

      I can see you've spoken to the team again since your latest post. Has another engineer visit been arranged?

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

      • tiggerboy0301's avatar
        tiggerboy0301
        Tuning in

        Sorry for the delay in replying. We are due to have someone come out tomorrow (Feb 26th) Hopefully, everything goes to plan and the wiring is restored to normal.

        I think one of the issues CS had, was that I still had service. I tried to explain that I had "jerry rigged" the wires together and that they were "hanging together" by a thread.

        Ironically, the engineer who looked at the external box also reported that there was an issue with that. What it was, I don't know because until the issue with the internal wiring we had no problems with our service!

  • So I'm happy to report that the issue has been taken care of. The enginner put the box back on the wall and arranged the cable to avoid any chance of future accidental breakage.