Repair for internal wall socket

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

Fee is £25. If you don't mind waiting a few days, a VM person should eventually reply here and book it for you. If you need it booked any quicker, phone it in.

Hi tiggerboy0301,

Welcome back to our forums and sorry to hear about your damaged internal wall socket. We can understand your concern. We can however see that you have recently been in contact with our team who have booked an appointment for you. Please let us know how the appointment goes and if you need any further help.

Thanks, 

Unfortunately this has gone terribly. I rang on the 15th Feb and told them it was the internal wall socket that needed fixing. The CS was very friendly and said that they would do it for no charge. Great, so the engineer was booked for today the 20th between 1 and 6. I arranged for someone to be home during that time.

Yesterday my wife got a call checking all was good for our external repair tomorrow. My wife said sorry you mean our internal repair and corrected the agent.

Now today, the engineer appears at 10:30 and works on the external box. I ring CS and ask what's going on and they tell me that the repair has been fixed!

So not only has the issue not been fixed, the engineer has come 2 hours early where no-one was there to tell them it was an internal issue.

CS can get an engineer tomorrow but it would be with charge. I understandably said no because I had made arrangements for today between 1-6 

Can anyone help?

So I'm happy to report that the issue has been taken care of. The enginner put the box back on the wall and arranged the cable to avoid any chance of future accidental breakage.