Forum Discussion

linaa's avatar
linaa
Joining in
5 months ago

Registering account

Hi, I have ordered a broadband it has a arrived now. I have now tried to register my account many times and it keep saying 'Oops something went wrong... please try again later'. In addition to this I have ordered a 512Mbps and when we are in different room its 8Mbps so we want to get a booster because the Wi-Fi is so poor. Does anyone know how to deal with this? I've been trying for days now and considering on cancelling my contract because the disappointing customer service. 

 

 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    5 months ago

    Hi linaa 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the poor experience you've had and that you're thinking of leaving us 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel