Forum Discussion

burkecol's avatar
burkecol
Tuning in
5 months ago

Red light showing constantly on hub

Dear Virgin Media. Red light on hub constantly, having to restart or reset more often as broadband drops. Searching on this issue suggests overheating, though my hub was a at same location for many years. Does this hub need replacing?   PS I did try and speak to someone, but am giving up after 90 minutes of hanging on chats.

  • burkecol's avatar
    burkecol
    Tuning in
    5 months ago

    On posting this I got a response from a human on WhatsApp. VM sending a technician to check the hub and also a TV related issue 🤞

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      5 months ago

      Hey burkecol, thank you for reaching out with an update.

      Please do let us know how it goes.