Forum Discussion

ElZilch0's avatar
ElZilch0
Tuning in
3 days ago

Red light on virgin media hub

Hello

I have a constant red light on my hub which ive had for a few years now

I've done all the reset steps and it remains, I am having problems with internet dropping out a lot and latency issues

 

 

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 days ago

    If this is a Hub 3 and if the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

    Note this LED error will not have any impact on the performance of the Hub.  That will be a different problem.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 hours ago

    Hey ElZilch0, thank you for reaching out and we are so sorry to hear about your red light issue.

    Thank you for confirming the steps you've done.

    Please do try these for us;

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.

    We will send you a DM now.