Hi,
Have a solid red light on my Hub 3, has been like that for a few weeks, have reset it and pinhole reset but to no avail.
On another thread, someone said it was a overheating warning and they got sent a replacement.
Can anyone help?
Thanks
Call it in as a fault on 0345 454 1111 /150.
If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
Forum TeamHi LewisRutty,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with your hub displaying a red light. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. They will check things over and replace the hub if needed.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊
Thanks,
