Red light on Virgin Media Hub

Try a pin-hole reset of the hub. If the red LED persists then the hub will need replacing.

Hi RG7744 

Welcome back to the Community Forums. 

Sorry to hear of your concerns with a red light on your hub. This is usually just an LED error on the hub itself and nothing more concerning. 

Please do try the pinhole reset, and if the red light is still showing, we can investigate further. As it is always best to err on the side of caution. 

Once you've done the test and need further support, please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.

Thank you for joining us on private message RG7744

Glad we've got this arranged for you today. 

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for

The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Keep us posted on how the appointment goes should you've any further issues at all regarding this.