Forum Discussion

Donna23's avatar
Donna23
Joining in
6 months ago

Red light on Virgin Media Hub

Hi, my VM hub is showing a red light. We have tried factory reset as other people have tried, and we still cannot get any signal from it. It has been running pretty slow but now getting nothing from it at all. Could someone PM me for some advice please. Thanks ☺️ 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    If the Hub 3 red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Hi Donna23, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    We're sorry to hear you're having an issue with your hub. We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,