Forum Discussion

Mulldog's avatar
Mulldog
Dialled in
23 days ago
Solved

Red Light on Virgin Media Hub 3

Hello,

Could somebody contact me from VM about the constant red light on my Virgin Media Hub 3 please.

I've noticed it has been constantly red for about 3 weeks now and thought nothing of it as everything works just fine around the house. I've just done a hard factory reset with the pin hole and the light still remains red. The box feels ever so slightly warm but nothing significant.

My wife is on the priority service for the phone as she is disabled, so we could do with a change of hub please without any downtime as our internet/phone is essential.

Can someone DM me please to organise. Many thanks.

  • Sabrina_B's avatar
    Sabrina_B
    23 days ago

    Hi Mulldog 👋.

    Thanks for reaching out to us, sorry to hear you are having red light issues on your Hub. Due to accessibility circumstances we would need to bring you in for a private message ASAP. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    23 days ago

    Hi Mulldog 👋.

    Thanks for reaching out to us, sorry to hear you are having red light issues on your Hub. Due to accessibility circumstances we would need to bring you in for a private message ASAP. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina