Forum Discussion

alski's avatar
alski
Joining in
2 years ago

red light on router constantly

Looks as if I need a new router. On a hub 3.0 with everything working but red light on constantly for last few weeks. Have tried all suggestions in previous posts, including factory reset. Box is in a cool room. Feels warm to touch but not hot. I usually use the chatbox feature but cant find it anymore. Have had incredibly time wasting telephone conversations in the past from Virgin (and many other companies tbh).

From a previoius post - 

  • ➡ Turn the power switch off on the back of the Hub.
  • ➡ Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
  • ➡ Then use the power switch to turn the unit back on. The Hub should now operate normally.

Any help please?

thanks,

Alasdair

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi Alasdair, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear the red light is being persistent despite trying the checks. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

    I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

  • Kath_P's avatar
    Kath_P
    Forum Team
    12 months ago

    Hi Alasdair, 

    Thanks for coming back to via private message to confirm your information. 🤩

    I have booked you in for the next available appointment on your preferred day. To view this please sign in to My Virgin Media here 👉 My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.

    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

    Let us know how the appointment goes. 😊

    Take care.

    • alski's avatar
      alski
      Joining in
      12 months ago

      Kath,

      The engineer turned up at the time arranged and swapped the router over. Problem solved! Many thanks for sorting this out. Completely pain free - awesome!

      Alasdair

      • Gareth_L's avatar
        Gareth_L
        Forum Team
        12 months ago

        Hello Alasdair,

        Thanks for the update.

        We are happy to hear the swap was pain free👍

        If you do need anything else at all? remember were only a message away.

        Enjoy the rest of your week.

        Gareth_L