Forum Discussion

Charlotte4145's avatar
Charlotte4145
Joining in
2 years ago

Red flashing light on Hub 4

Hi there,

My virgin hub has started flashing red and I have tried everything to fix it.

I’ve tried to run a service check but it’s saying there’s an issue with the service and when I call the number it provides, it sends me a link to the same broken service status page.

I’ve reset, unplugged, turned it off, checked the connections, made sure it’s not too hot and no matter what I do it returns to flashing red.

I’m at my wits end. Any help would be really appreciated!

Thanks

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers..

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    2 years ago

    Hey Charlotte4145 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues with the red light on the VM hub.
    Before we do any checks, can you confirm whether or not you have done the following:

    Ensure the hub is not overheating.
    It is in a well ventilated area.
    And that you have taken out all the cables and have put them back in.

    Let us know and we can go on from there.

    Kind regards,
    Ilyas.

  • jhuk's avatar
    jhuk
    Trouble shooter
    2 years ago

    The HUB 4 is not overheating if it shows a RED light, it  has no connection to Virgin's Network (new out box before activation or if a fault).

     

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 years ago

      Thank you for posting this jhuk, are you getting a red light?