Forum Discussion

chase47's avatar
chase47
Tuning in
2 years ago

Re: Unrecognised devices on Connect app

Did you get anywhere this? I'm in the same boat.

5 Replies

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  • Jodi_S's avatar
    Jodi_S
    Forum Team (Retired)
    2 years ago

    Hi chase47,

    Thanks for coming back to us. Can we ask if you have been able to reset you Wi-Fi password as advised in the previous post. Has this allowed the unrecognised devices to drop off?

    Kind regards Jodi. 

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        2 years ago

        Hey kmbusinessstart,

        Welcome to the Community Forums and thanks for the post.

        You are able to learn how to change things within your Hub via our website here, if you do require further help, please do let us know.

        Joe

  • dash_543210's avatar
    dash_543210
    Joining in
    2 years ago

    This was the reply I got from a mod:

    In some cases the app can get confused and name devices wrongly, please do not be concerned regarding this. If you would like some reassurance you can reset your hub to factory settings and this will make sure all devices need to be connected from scratch.