Forum Discussion

TonyBBBM63's avatar
TonyBBBM63
Tuning in
2 months ago

Re: Red light on Virgin Media Hub

Hi, I have the issue with a red light on my router too.   About two weeks ago the light gradually changed from white to amber and is now red.   I have checked the position/ventilation of the router which is exactly as it has been for years ; I have done a reboot and a pin reset but the light is still red.  Please can someone contact me to arrange an engineer ?

  • David_Bn's avatar
    David_Bn
    2 months ago

    Thanks for reaching out to us TonyBBBM63, and welcome back to our Community Forums!

    Sorry to hear of the issues you've experienced with the red light on the Hub and thank you for attempting to find the resolution to this issue.

    Check out the envelope in the top right hand corner for a private message from me, and I'll take a closer look into this for you

    Thanks

    David_Bn

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 months ago

    Thanks for reaching out to us TonyBBBM63, and welcome back to our Community Forums!

    Sorry to hear of the issues you've experienced with the red light on the Hub and thank you for attempting to find the resolution to this issue.

    Check out the envelope in the top right hand corner for a private message from me, and I'll take a closer look into this for you

    Thanks

    David_Bn

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 months ago

    Thanks for working with me via our private messaging function TonyBBBM63, and pleased to have gotten this one resolved for you.

    Do feel free to come back to our Community Forums if you have any further questions or concerns and we'll be on hand to pick this up for you.

    Have a lovely Christmas,

    David_Bn 🎅