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Andy_1's avatar
Andy_1
Joining in
6 months ago

Re: Red light on Virgin Media Hub

I’ve been experiencing the same issue for about six months now, constant red light on my hub 3 box and quite hot to the touch, Done all the checks and reset the box, I've rang VM just to go though the same checks and got no were.

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Andy_1 

    Thanks for posting and welcome to the community.

    Thanks for flagging the Hub issue. If it is quite hot, do disconnect it from power immediatley.

    We'll send you a PM now to book an engineer visit.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Andy_1 

    Thanks for joining me on PM and confirming your details. This has allowed me to book in a tech visit for the red light on the Hub. It'll be viewable shortly via the online account. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

    Let us know how the visit goes :).