Forum Discussion
3 Replies
- Daniel_Et
Forum Team
Hi ochippendale 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the issue you're facing 😔
In the first instance, please follow the below steps in the following order:
• Turn the power switch off on the back of the Hub
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight
• Use the power switch to turn the unit back on
If after following the steps the router doesn't boot back up after a few minutes, or the red light returns when it does, it'll need replacing.
Please pop back to us at your earliest convenience.
Regards,
Daniel- ochippendaleJoining in
Thanks for the assistance.
Unfortunately that has not solved the issue.
Please can you advise as to how to I can get a replacement sent.
- John_GS
Forum Team
Hi ochippendale
I'll send you a PM now to assist further.
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