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ochippendale's avatar
ochippendale
Joining in
12 months ago

Re: Red light on Virgin Media Hub

Hello 

I am facing the exact same issue. A solid red line on the hub despite resetting. Please can you help.

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    12 months ago

    Hi ochippendale 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issue you're facing 😔

    In the first instance, please follow the below steps in the following order:

    • Turn the power switch off on the back of the Hub
    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight
    • Use the power switch to turn the unit back on

    If after following the steps the router doesn't boot back up after a few minutes, or the red light returns when it does, it'll need replacing.

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • ochippendale's avatar
      ochippendale
      Joining in
      12 months ago

      Thanks for the assistance.

      Unfortunately that has not solved the issue.

      Please can you advise as to how to I can get a replacement sent.