Re: Question about two recent engineer visits...
Recently had two engineer visits. Both of them I felt like I knew more about the problem than they did because their skills were just standard basic protocol.
Anyway neither of them fixed my issue and both were just googling things I had already troubleshooted many times, but what I want to talk about was how one of them started implying I was autistic because I was asking questions about technical stuff or knew stuff that the average person has no clue about, and then later on moved from just implication to a full on question.
"My wife is also on the spectrum and has autism. You are definitely outside of the curve as most people don't even have the capacity to think about these things never mind speak about it the way you are". I am not proclaiming to be an expert either (far from it) but when I seem to know more than the engineers being sent out that is odd. He then goes in for the second attempt..."I don't know your background but are you or anyone else in your family autistic or on the spectrum?" whilst smirking. I didn't respond because I didn't want a scene, plus I had stuff to do afterwards and so did he probably. I was so tempted to start recording
During the visit he swapped my hub5 with another one (probably someone elses recycled one), and I ended up with a new issue I didn't have before. When I asked couldn't I just go back to using the other Hub5 (the one I was using as part of a new contract), he said no because he had already "deleted it from the account". He also then picked up the hub 3 I was using on the previous contract (that I was keeping next to the yodel box to return after my cooling off period was up just in case I could use it instead of the hub5 issues but he again said I could use it anymore and also refused to give me a hub 4)
When I asked am I not supposed to send it back myself in a parcel via a yodel drop off point he starts sneering/smiling saying "that's the official way but its fine I can just take it back to the store". I said "but I didn't buy anything from a store it was over the phone". He then says "I have done this hundreds of times" with his smirk on his face and starts again talking about how his wife always wants to do things by the book because of her autism but other methods are fine. Again I felt like I had missed an opportunity for video evidence because the moment has passed
Now I am paranoid that the equipment is not going to get where its supposed to go because I don't have a paper trail and have more faith in my own methods to track a delivery than his "it'll be reet" method. Hopefully I don't get emails from VirginMedia saying I haven't returned equipment. I took the name and number of the engineer on the visit and also recorded the time of the visit should I need to have a record of who walked away with the equipment.
