Forum Discussion

bammers81's avatar
bammers81
On our wavelength
5 months ago

Internet freezes/lags and hub loses connection

Hi everyone, hoping someone maybe able to help or can give some tips.  I have a hub 3.0 in modem only mode with an ASUS router for my home network - has generally worked well for the last couple of ...
bqm
Disconnects
Drops
lag
latency
bammers81's avatar
bammers81
On our wavelength
4 months ago

So now coming up to 8 hours since the second engineer left after replacing all cabling / components between where the main fibre line gets to my house and where the hub was based. So far connection has been so much better, hub shows a small number of pre-RS errors but no post-RS errors and the BQM is looking so much healthier 😍

Thanks again to all for your advice and guidance

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 months ago

    Looking good and thanks for coming back with the update 🙂

    As for the PreRS errors, these are fine as they are corrected errors, so no need for the data to be re-sent.  It's the PostRS ones that are the bad guys ..... !

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    4 months ago

    Hi bammers81 👋.

    Thanks for reaching out to us, apologies for the issues that you are having with your service. Please could you provide us with an updated test result including following these diagnostics 👉 Speed, with any and all third party Hubs/Routers removed and our Hub in router mode for these diagnostics to be performed and let us know if the improvements made are still functioning now.

    Thanks

    Sabrina

    • bammers81's avatar
      bammers81
      On our wavelength
      4 months ago

      Hi Sabrina,

      Thanks for reaching out, the second engineer that visited me has resolved the issue. Everything has been working well since his visit and I no longer have any issues with the connection dropping out / poor latency. Many thanks