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Juliet79's avatar
Juliet79
Joining in
7 months ago

Re: I received an email to order a hub 4 but no order confirmation received

I am having the same issue had an email today saying can get the hub 4 at no extra cost went through and picked the delivery date but no email confirmation has been received. Will it be sent to me?

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Juliet79 

    Thanks for posting and welcome to the community. 

    Sorry for any confusion. If you go to your online account and sign in, head to the orders/upgrades tab, it should show for you 🙂

    Any issues, let us know :).

    • Juliet79's avatar
      Juliet79
      Joining in
      7 months ago

      Thank you for your response. 

      I contacted you via Twitter and spoke with an agent who advised me I am not eligible for a hun 4 as my WIFI speed isn’t enough. 

      He arranged for a 360 box at no charge xtra costs instead. 

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        6 months ago

        Thank you for the update Juliet79 Sorry to hear you are not eligible for the Hub 4. We are however glad you did get an update. Please do not hesitate to contact us if you need any further help.

        Thanks,