Forum Discussion

Tezbedz's avatar
Tezbedz
Joining in
12 months ago

Re: Ethernet issue: Powerline adapters not connected

I have had the same problem since Saturday, although with a Hub 5.0. I have had the hub connected through 2 TP Link Powerline adaptors for about 4 years with no problems.

I have 3 lights on each Powerline adaptor and PC shows a connection but no Internet. if I connect WIFI to my phone I get a signal.

I bought a long cable but that does not work.

My hub is restarting which turns telly on, twice last night once this afternoon. Going to contact Virgin tomorrow

  • legacy1's avatar
    legacy1
    Alessandro Volta
    12 months ago

    Use hub in modem mode and get your own router with 1Gb ports

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    Try a 60 second pinhole reset, do not reboot the Hub as it will reboot itself when needed. Remove any cables before the reset. 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    12 months ago

    Hi Tezbedz, thank you for your post.

    We're sorry to hear about the problem you've been having 😔

    How have things been since you posted? Also, have you considered/tried following the advice provided by legacy1, Adduxi and Roger_Gooner?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Tezbedz's avatar
      Tezbedz
      Joining in
      12 months ago

      Thanks very much for your help after checking hub, powerline adaptors, cable. I fitted a new ethernet adaptor to PC. Bingo! That was the problem. 900Mbs to Shed.  Flight Simulator is up and running again

      I wanted to check everything my end before complaining about hub

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        12 months ago

        For your information, it has also been reported here that any NIC with the Ethernet Energy Saving feature can cause the Hub 5 ports to disconnect.  The solution is to disable the energy saving on the NIC.