Forum Discussion

Kaleem71's avatar
Kaleem71
On our wavelength
12 days ago

Random wifi drop out on hub 5

Hi, i have been experiencing random wifi drop outs of late. I have the hub 5 and from what i read and having spoken to customer service it has a problem of wifi drop out. If i change to a mesh system will that solve the problem and which one would be best to get if that is the case?

  • Client62's avatar
    Client62
    Alessandro Volta

    If this is only a recent Wi-Fi problem, it could easily be signal to the house issue or a local fault.


  • legacy1's avatar
    legacy1
    Alessandro Volta

    It would be best to get a router as your main connection point and put hub in modem mode like this

    https://www.amazon.co.uk/ASUS-RT-AX57-Extendable-Subscription-free-Compatible/dp/B0BZJFQ4ZC

  • Tudor's avatar
    Tudor
    Very Insightful Person

    You do not say if cabled Ethernet connections are also affected, if they are itโ€™s probably a circuit problem. 

  • Hi Kaleem71, thank you for your post.

    We're sorry to hear about the problem you've been having ๐Ÿ˜”

    In order to discuss the matter with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Thank you for your support Client62, legacy1 and Tudor ๐Ÿ‘

    Regards,
    Daniel