Random disconnects Hub 5
I recently got upgraded to a Hub 5 and Gig1 fibre as part of a volt upgrade. I was previously on the M500 package with hub 3.0 and had similar issues, just not as frequently. I never mentioned it before as due to work commitments i had no time for online gaming and the issue went unnoticed. Since returning to online gaming i am getting frequent server disconnections and high packet loss. Speaking with the other half, she has since told me that the wifi generally drops out all the time and has always done this when i am at work and that devices around the home stop working such as smart lights, tvs (netflix gives a disconnect error) etc. Alexa responds "im having trouble connecting to the internet" and all our cameras go offline. It usually comes back again itself within 5 minutes, but it seems to be happening far too frequently and it's noticed more now I am at home.
I have read through some other forums first and didn't find any advice that helped me. I have gone ahead and set up a BQM already. I had one of these before and noticed random ping spikes and packet loss but that issue resolved itself with issues in my local area fixed. It's now happening again so i've set up a new one today.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/cb268041ff4ecbe462a0e406e6748fc0b70c81f1
Whilst having a dig around with my equipment and following reconnect and quickstart guides, i've noticed the VM setup in my house isn't "standard". I don't have any wall sockets installed anywhere, just cables coming through the wall. The hubs have always been connected straight to the incoming cable. I connected onto this cable and it always worked so never thought of this being an issue as my property was listed as "quickstart" when i originally signed up. The exterior of my property has some kind of junction box with what looks like splitters for 4 VM connections in different rooms. I can see the cables externally on the house and they all penetrate into the building in different rooms. None of the rooms have VM boxes on the walls, apart from under the stairs where a singular black coax connects straight to the router and has always worked - so it's very confusing. I assume there are multiple disused connections as this property used to be rented. The incoming cable is wrapped in tape and has some sort of splitter connected to it.
As we have always had random drop outs, now more noticeable when trying to game, i believe there could be an issue with the incoming cables to my property and/ or signalling after reading through other users posts.
I have attached some photos as to how my router is connected and the external cracked open VM box. external vm boxincoming VM connection
For testing purposes, i am not using the router pictured and i am back on router mode on the hub 5, where issue still persists, which further makes me believe its an issue with the cabling or signalling.