Question about two recent engineer visits...

Hello Nezkeys79.

Thanks for your post and full explanation of what happened regarding the old Hub.

What I would like to do is send you a private message to take some account details and pass security.

Once that has been completed, I can make sure the Hub is returned to the correct storage.

I'd also like to make sure the engineer's comments towards you and your wife are fed back to his manager.

If you can check the envelope at the top right of your screen, that would be great. 
Gareth_L

Impossible to say what will happen ref the returned equipment.

From memory of past topics where VM tech's remove equipment ... there is often a long delay before the equipment is eventually checked back in again and signed off against your account. Sometimes the equipment goes AWOL.

If you have the name and badge no. of the tech then you should be covered, in part at least.

Recently had two engineer visits. Both of them I felt like I knew more about the problem than they did because their skills were just standard basic protocol. 

Anyway neither of them fixed my issue and both were just googling things I had already troubleshooted many times, but what I want to talk about was how one of them started implying I was autistic because I was asking questions about technical stuff or knew stuff that the average person has no clue about, and then later on moved from just implication to a full on question. 

"My wife is also on the spectrum and has autism. You are definitely outside of the curve as most people don't even have the capacity to think about these things never mind speak about it the way you are". I am not proclaiming to be an expert either (far from it) but when I seem to know more than the engineers being sent out that is odd. He then goes in for the second attempt..."I don't know your background but are you or anyone else in your family autistic or on the spectrum?" whilst smirking. I didn't respond because I didn't want a scene, plus I had stuff to do afterwards and so did he probably. I was so tempted to start recording 

During the visit he swapped my hub5 with another one (probably someone elses recycled one), and I ended up with a new issue I didn't have before. When I asked couldn't I just go back to using the other Hub5 (the one I was using as part of a new contract), he said no because he had already "deleted it from the account". He also then picked up the hub 3 I was using on the previous contract (that I was keeping next to the yodel box to return after my cooling off period was up just in case I could use it instead of the hub5 issues but he again said I could use it anymore and also refused to give me a hub 4)

When I asked am I not supposed to send it back myself in a parcel via a yodel drop off point he starts sneering/smiling saying "that's the official way but its fine I can just take it back to the store". I said "but I didn't buy anything from a store it was over the phone". He then says "I have done this hundreds of times" with his smirk on his face and starts again talking about how his wife always wants to do things by the book because of her autism but other methods are fine. Again I felt like I had missed an opportunity for video evidence because the moment has passed 

Now I am paranoid that the equipment is not going to get where its supposed to go because I don't have a paper trail and have more faith in my own methods to track a delivery than his "it'll be reet" method. Hopefully I don't get emails from VirginMedia saying I haven't returned equipment. I took the name and number of the engineer on the visit and also recorded the time of the visit should I need to have a record of who walked away with the equipment.

The product of the "just Google it **bleep**" generation is what this phone line is. It takes me on average about 30 minutes to get through to a real person and after doing that that all go through verification checks I've given to the robot. I've had two engineers come out to my property and on both occasions I felt like I knew more about the problem than they did but I am not knowledgeable enough to be an engineer ofc. One of them started implying I was autistic because I was asking questions about stuff or knew stuff that the average person has no clue about. "My wife is also on the spectrum and has autism" when nobody said anything about it. 

During the visit he swapped my hub5 with another one (probably someone elses recycled one), and I ended up with a new issue I didn't have before. When I asked couldn't I just go back to using the other Hub5 (the one I was using as part of a new contract), he said no because he had already "deleted it from the account". He also then picked up the hub 3 I was using on the previous contract (that I was keeping next to the yodel box to return after my cooling off period was up just in case I could use it instead of the hub5 issues but he again said I could use it anymore and also refused to give me a hub 4)

When I asked am I not supposed to send it back myself in a parcel via a yodel drop off point he starts sneering/smiling saying "that's the official way but its fine I can just take it back to the store". I said "but I didn't buy anything from a store it was over the phone". He then says "I have done this hundreds of times" with his smirk on his face and starts again talking about how his wife always wants to do things by the book because of her autism but other methods are fine. I was so tempted to video him but didn't 

 Now I am paranoid that the equipment is not going to get where its supposed to go because I don't have a paper trail and have more faith in my own methods to track a delivery than his "it'll be reet" method. Hopefully I don't get emails from VirginMedia saying I haven't returned equipment. I took the name and number of the engineer on the visit and the recorded the time of the visit