Forum Discussion

Leighg101's avatar
Leighg101
Tuning in
4 months ago

PS5 - Party Chat Cuts Out When Downloading

Hey all,

I’ve had this problem for sometime (since 2022) but I’ve never found a solution. When downloading anything on the PS5 if I’m in a party chat my voice will go all robotic & cut out and won’t go back to normal until the download is paused or finished. I’m on 350mb internet with a Superhub 3 

 

This happens on Wi-Fi or a wired connection, the router is about a meter away from me with nothing in the way. I’ve also checked and my latency will skyrocket to 120 when downloading make any voice chat impossible. This she seem on either the 2.5ghz or 5ghz signal set on the PS5

 

This has been happening since 2022 &. Also my routers LED is always showing Red as well as the LED has gone on my rouer, but Virgin won’t replace my router because it still works 

  • Leighg101's avatar
    Leighg101
    Tuning in
    4 months ago

    Thanks. The LED has been red for well over a year now & they refuse to replace it.

     

    i mean surely id be eligible for the newer router with my 350mb connection, hopefully someone from VM can make this happen without me having to contact them again 

  • Client62's avatar
    Client62
    Alessandro Volta
    4 months ago

    Is my Hub 3 hot or not ?

    To check login in to the Hub 3 menu at http://192.168.0.1/ 
    use the numeric Hub password from the bottom side label.   ( this is not the Wi-Fi password )

    Run the Network diagnostic tool

    Scroll down through the results and find the Temperature entry.   Is it:  Normal  ? 

    • Leighg101's avatar
      Leighg101
      Tuning in
      4 months ago

       All it shows is this. I don’t have a landline so ignore the telephone error. No temperature stats 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        4 months ago

        Hey Leighg101, thank you for reaching out and I am sorry to hear about your red light and other issues.

        I am going to send you a DM, but please do try these steps in the meanwhile;

        • Turn the power switch off on the back of the Hub.

        • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

        • Then use the power switch to turn the unit back on. The Hub should now operate normally.