Forum Discussion
- Sabrina_BForum Team
Hi Unclefester66 👋.
Thanks for reaching out to us. Apologies for the issues you are having with the Connect App, If you are in receipt of a new Hub and have had the app connected prior, we advise to remove all data and saved details, log out and remove the app and redownload with any updates and log in and try again, even using the manual application of the hub using your phones camera on the sticker on the Hub.
Let us know how you get on.
Sabrina - Unclefester66Joining in
- How can i connect my vm connect app to my hub 4 the app can't find the hub
- Cardiffman282Trouble shooter
Fester follow the advice in your duplicate thread https://community.virginmedia.com/t5/Networking-and-WiFi/Problems-with-Virgin-media-connect-app/td-p/5484063
- Unclefester66Joining in
I have tried all of that it did not work 😕
- Unclefester66Joining in
I have tried all that still no joy
- Client62Alessandro Volta
Your Hub 4 just like all the others is been repeatedly corrupted
by the presence of VM Connect app on your mobile phones.
This known issue is covered in dozens of forum posts.
Sadly you don't believe this,
can't grasp this,
don't appear to want to make any progress.
Man / horse / water ? - jpeg1Alessandro Volta
Just remove the VM Connect app. It has never worked reliably, and seems to take a particular dislike to the Hub 4.
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