Forum Discussion

  • byson's avatar
    byson
    Joining in
    2 years ago

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13310000009.842QAM 25625
    2275000000941QAM 25618
    32830000009.241QAM 25619
    42910000009.341QAM 25620
    52990000009.441QAM 25621
    63070000009.642QAM 25622
    73150000009.742QAM 25623
    83230000009.742QAM 25624
    93390000009.942QAM 25626
    103470000009.842QAM 25627
    113550000009.742QAM 25628
    123630000009.642QAM 25629
    133710000009.642QAM 25630
    143790000009.442QAM 25631
    153870000008.942QAM 25632
    163950000008.642QAM 25633
    174030000008.442QAM 25634
    184110000008.341QAM 25635
    194190000008.141QAM 25636
    204270000008.141QAM 25637
    214350000008.141QAM 25638
    22443000000841QAM 25639
    234510000008.141QAM 25640
    24459000000841QAM 25641
    254670000007.941QAM 25642
    264750000007.841QAM 25643
    274830000007.641QAM 25644
    284910000007.441QAM 25645
    294990000007.341QAM 25646
    305070000007.241QAM 25647
    315150000007.341QAM 25648

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked42430473463
    2Locked41471107
    3Locked4114376319
    4Locked41237111
    5Locked4115646313
    6Locked4215085830
    7Locked4214855365
    8Locked4214403903
    9Locked4214783281
    10Locked4215972786
    11Locked4216842310
    12Locked4217331794
    13Locked4218051275
    14Locked421682887
    15Locked421777682
    16Locked421715398
    17Locked421515232
    18Locked411169166
    19Locked41771144
    20Locked41522138
    21Locked41341154
    22Locked41263159
    23Locked41202118
    24Locked41231128
    25Locked41197139
    26Locked41237151
    27Locked41170153
    28Locked41178100
    29Locked41167136
    30Locked416423192
    31Locked4151128

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    159944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    159Locked425.511686043861
    • byson's avatar
      byson
      Joining in
      2 years ago

      3.0 Upstream channels

      Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
      049600000405120QAM 641
      14310000039.55120QAM 642
      23660000039.55120QAM 643
      33010000038.35120QAM 644
      423600000385120QAM 645

      3.0 Upstream channels

      Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
      0ATDMA02390
      1ATDMA02300
      2ATDMA02461
      3ATDMA02240
      4ATDMA02220

      3.1 Upstream channels

      Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
      61034.72KQAM 256

      3.1 Upstream channels

      Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
      6OFDMA20074000000130
      • byson's avatar
        byson
        Joining in
        2 years ago

        Time Priority Description

        03-01-2024 12:57:40noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;
        03-01-2024 12:57:40noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 12:57:40noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-Q
        03-01-2024 12:57:40noticeCM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 12:57:40noticeCM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 12:56:48warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 12:56:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 12:56:43warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 12:56:39criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 12:56:38warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 12:56:36criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 05:07:56criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 05:05:10noticeCM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 05:05:10noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-Q
        03-01-2024 05:05:10noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;
        03-01-2024 05:05:10noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 05:05:10noticeCM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 05:04:41criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 05:04:40warningTCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 05:04:39criticalNo Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 05:04:30warningDynamic Range Window violation
        03-01-2024 05:04:30warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 05:04:22warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 05:04:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 05:04:16criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 05:04:15warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 05:04:13criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 00:34:18noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-Q
        03-01-2024 00:34:18noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 00:34:18noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;
        03-01-2024 00:34:18noticeCM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
        03-01-2024 00:34:18noticeCM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
  • byson's avatar
    byson
    Joining in
    2 years ago

    so still getting the disconnects here are the router stats

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13310000004.942QAM 25625
    22750000003.541QAM 25618
    3283000000442QAM 25619
    42910000004.242QAM 25620
    52990000004.442QAM 25621
    63070000004.742QAM 25622
    73150000004.842QAM 25623
    83230000004.842QAM 25624
    9339000000542QAM 25626
    103470000004.942QAM 25627
    113550000004.742QAM 25628
    123630000004.642QAM 25629
    133710000004.742QAM 25630
    143790000004.542QAM 25631
    15387000000442QAM 25632
    163950000003.642QAM 25633
    174030000003.442QAM 25634
    184110000003.342QAM 25635
    194190000003.242QAM 25636
    204270000003.142QAM 25637
    214350000003.141QAM 25638
    224430000003.141QAM 25639
    234510000003.342QAM 25640
    244590000003.242QAM 25641
    254670000003.142QAM 25642
    26475000000341QAM 25643
    274830000002.941QAM 25644
    284910000002.841QAM 25645
    294990000002.641QAM 25646
    305070000002.442QAM 25647
    315150000002.542QAM 25648

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked429243910528
    2Locked411301302
    3Locked4215267415
    4Locked423241047
    5Locked4216507480
    6Locked4215897925
    7Locked4219547098
    8Locked4229235041
    9Locked4237143602
    10Locked4230513002
    11Locked4228062519
    12Locked4226162015
    13Locked4219931424
    14Locked4217801054
    15Locked422201831
    16Locked421837522
    17Locked421640423
    18Locked421259288
    19Locked42875295
    20Locked42600281
    21Locked41446320
    22Locked41355268
    23Locked42282228
    24Locked42327261
    25Locked42294283
    26Locked41339302
    27Locked41278307
    28Locked41272242
    29Locked41240234
    30Locked426548342
    31Locked42146262

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    159944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    159Locked421.5348051590512748

     

  • byson's avatar
    byson
    Joining in
    2 years ago

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    04960000045.35120QAM 641
    14310000044.85120QAM 642
    236600000445120QAM 643
    33010000043.55120QAM 644
    42360000042.85120QAM 645

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA02670
    1ATDMA02600
    2ATDMA02711
    3ATDMA02630
    4ATDMA02500

    3.1 Upstream channels

    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    61039.22KQAM 256

    3.1 Upstream channels

    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    6OFDMA20074000000310
  • byson's avatar
    byson
    Joining in
    2 years ago

    Network Log

    Time Priority Description
    10-01-2024 08:26:47noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:26:47noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;
    10-01-2024 08:26:47noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-Q
    10-01-2024 08:26:47noticeCM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:26:47noticeCM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:25:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:25:47warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:25:39criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:25:38warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:25:35criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:24:38noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;
    10-01-2024 08:24:38noticeCM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:24:38noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-Q
    10-01-2024 08:24:38noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:24:38noticeCM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:23:38warningRCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:23:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:23:38warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:23:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:23:36warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:23:30warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:23:30criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    10-01-2024 08:23:26criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-01-2024 05:31:07noticeCM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-01-2024 05:31:07noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;
    09-01-2024 05:31:07noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-Q
    09-01-2024 05:31:07noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-01-2024 05:31:07noticeCM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-01-2024 05:30:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-01-2024 05:30:11warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-01-2024 05:30:09warningMDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-01-2024 05:30:04criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    do you have HomePlug - Network Via Mains?

    is the problem by wifi?

    • byson's avatar
      byson
      Joining in
      2 years ago

      no homeplug just the same thing virgin media installed and the problem is both ethernet and wifi go down

      • John_GS's avatar
        John_GS
        Forum Team
        2 years ago

        Hi byson 

        Thanks for coming back to the thread. We're sorry to hear of this still ongoing. Further checks have been done and no issues are showing on any of the systems for diagnostics. 

        Can you start and upload a BQM for us - https://www.thinkbroadband.com/faq/broadband-quality-monitor and add it to the thread as we do want to still help.

         

        Hi legacy1 Thanks for your comment. Yes it was indeed needed as process of elimination. We cannot leave a customer power levels out of spec. Thanks though as always for your comment 🙂

  • byson's avatar
    byson
    Joining in
    2 years ago

    Incase you missed it 

    https://www.thinkbroadband.com/broadband/monitoring/quality/share/ac785eb7c94c1329b3c7e86ee29ad5f8e39d6b0f
  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi byson 👋

    Thanks for popping back to us with this, apologies that your original BQM was missed. 

    The BQM itself doesn't identify any issues with the line and is relatively clear/within specification. I've run further checks on our side (which you can find on your BQM with the sudden spike just after 10AM), and cannot identify any issues with your service.

    However, I can see that the Hub has been online for more than 14 days. Can you please perform a full reboot by switching it off at the back for 30 seconds, before switching it on again?

    This will perform a full network refresh, and force the Hub to re-optimise and configure itself. This will also allow us to get a clearer view of the issues you're facing, and more up-to-date diagnostics.

    Cheers,

    • byson's avatar
      byson
      Joining in
      2 years ago

      have reset it and will see it is going forward 

    • byson's avatar
      byson
      Joining in
      2 years ago

      so yeah still getting the t3 timeouts 

      3.0 Downstream channels

      Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
      13310000005.342QAM 25625
      21390000003.439QAM 2561
      31470000003.339QAM 2562
      41550000003.240QAM 2563
      51630000003.240QAM 2564
      61710000003.240QAM 2565
      71790000003.240QAM 2566
      81870000003.340QAM 2567
      91950000003.641QAM 2568
      102030000003.541QAM 2569
      112110000003.541QAM 25610
      122190000003.341QAM 25611
      132270000003.141QAM 25612
      142350000002.741QAM 25613
      152430000002.241QAM 25614
      162510000002.241QAM 25615
      172590000002.641QAM 25616
      182670000003.341QAM 25617
      192750000004.441QAM 25618
      202830000004.841QAM 25619
      212910000004.941QAM 25620
      222990000005.141QAM 25621
      233070000005.342QAM 25622
      243150000005.442QAM 25623
      253230000005.342QAM 25624
      263390000005.541QAM 25626
      273470000005.542QAM 25627
      283550000005.342QAM 25628
      293630000005.242QAM 25629
      303710000005.242QAM 25630
      313790000005.142QAM 25631

      3.0 Downstream channels

      Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
      1Locked4264591237
      2Locked3900
      3Locked3900
      4Locked4000
      5Locked4000
      6Locked4000
      7Locked4000
      8Locked4000
      9Locked4100
      10Locked4100
      11Locked4100
      12Locked4100
      13Locked4100
      14Locked4100
      15Locked4100
      16Locked4100
      17Locked4100
      18Locked4100
      19Locked4100
      20Locked4100
      21Locked4100
      22Locked4100
      23Locked4200
      24Locked4200
      25Locked4200
      26Locked4100
      27Locked4200
      28Locked4200
      29Locked4200
      30Locked4200
      31Locked4200

      3.1 Downstream channels

      Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
      159944K1840QAM 40961108

      3.1 Downstream channels

      Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
      159Locked421.98610121920
      • byson's avatar
        byson
        Joining in
        2 years ago

        3.0 Upstream channels

        Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
        04960000045.85120QAM 641
        14310000044.85120QAM 642
        23660000044.35120QAM 643
        33010000043.85120QAM 644
        423600000435120QAM 645

        3.0 Upstream channels

        Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
        0ATDMA0030
        1ATDMA0040
        2ATDMA0030
        3ATDMA0030
        4ATDMA0000

        3.1 Upstream channels

        Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
        61039.72KQAM 256

        3.1 Upstream channels

        Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
        6OFDMA2007400000020
  • byson's avatar
    byson
    Joining in
    2 years ago

    ofcourse i typed that two hours ago and just got a t3 timeout so yes they are still happening and yes i would like more help

  • byson's avatar
    byson
    Joining in
    2 years ago

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13310000004.742QAM 25625
    21390000002.940QAM 2561
    31470000002.840QAM 2562
    41550000002.740QAM 2563
    51630000002.741QAM 2564
    61710000002.741QAM 2565
    71790000002.840QAM 2566
    81870000002.840QAM 2567
    91950000003.141QAM 2568
    10203000000341QAM 2569
    11211000000341QAM 25610
    122190000002.841QAM 25611
    132270000002.541QAM 25612
    142350000002.241QAM 25613
    152430000001.741QAM 25614
    162510000001.841QAM 25615
    17259000000241QAM 25616
    182670000002.841QAM 25617
    192750000003.942QAM 25618
    202830000004.242QAM 25619
    212910000004.342QAM 25620
    222990000004.442QAM 25621
    233070000004.642QAM 25622
    243150000004.742QAM 25623
    253230000004.642QAM 25624
    263390000004.842QAM 25626
    273470000004.742QAM 25627
    283550000004.642QAM 25628
    293630000004.542QAM 25629
    303710000004.542QAM 25630
    313790000004.342QAM 25631

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked42104631281
    2Locked4064964
    3Locked40731004
    4Locked4056975
    5Locked416617
    6Locked4169991
    7Locked406519
    8Locked4061978
    9Locked4152997
    10Locked41691058
    11Locked41591010
    12Locked4152990
    13Locked41551034
    14Locked4147970
    15Locked4162997
    16Locked4155962
    17Locked4180797
    18Locked4153989
    19Locked428215063
    20Locked42481323532
    21Locked429451358
    22Locked4280839
    23Locked424613
    24Locked428615
    25Locked425612
    26Locked424022
    27Locked425013
    28Locked425722
    29Locked425011
    30Locked4281274
    31Locked4299038240

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    159944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    159Locked420.5121554889522
  • byson's avatar
    byson
    Joining in
    2 years ago

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    04960000045.85120QAM 641
    14310000045.35120QAM 642
    23660000044.85120QAM 643
    33010000043.85120QAM 644
    42360000043.35120QAM 645

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0070
    1ATDMA0080
    2ATDMA0080
    3ATDMA0090
    4ATDMA0070

    3.1 Upstream channels

    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    61040.02KQAM 256

    3.1 Upstream channels

    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    6OFDMA2007400000070