Problems in cardiff?

Question

Hi, after 3 years of nearly perfect service it's really went down the pan today.
Getting a lot of disconnects, weirdly seems to be when i try to upload files .
Lots of messages in the log:&nbsp;
TimePriorityDescription15-09-2025 18:04:26noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;[REMOVED]15-09-2025 18:02:35criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;[REMOVED]15-09-2025 18:01:17noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 1 2 3 4 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 18:00:05noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;[REMOVED]15-09-2025 17:59:52criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;[REMOVED]15-09-2025 17:58:26noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;[REMOVED]15-09-2025 17:58:22noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:58:20noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;[REMOVED]15-09-2025 17:58:17noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:58:15noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;[REMOVED]15-09-2025 17:58:06noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:58:01noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:58:01noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 6 7 27; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:54noticeCM-STATUS message sent. Event Type Code: 2; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:53noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:51noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:51warningMDD message timeout;[REMOVED]15-09-2025 17:57:49noticeCM-STATUS message sent. Event Type Code: 1; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:46noticeCM-STATUS message sent. Event Type Code: 2; Chan ID: 4 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:45warningMDD message timeout;[REMOVED]15-09-2025 17:57:44noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:42noticeCM-STATUS message sent. Event Type Code: 2; Chan ID: 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:42noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 7 27; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:38noticeCM-STATUS message sent. Event Type Code: 2; Chan ID: 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:37noticeCM-STATUS message sent. Event Type Code: 2; Chan ID: 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:37warningMDD message timeout;[REMOVED]15-09-2025 17:57:35warningMDD message timeout[REMOVED]15-09-2025 17:57:34noticeCM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:22noticeCM-STATUS message sent. Event Type Code: 1; Chan ID: 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:20noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 27; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:16noticeCM-STATUS message sent. Event Type Code: 2; Chan ID: 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]15-09-2025 17:57:15warningMDD message timeout;[REMOVED]
says there are signal issues in your area.&nbsp;[MOD EDIT: MAC addresses removed]

Cardiffman282 · Answer

I'm in Cardiff and I am fine. All the same check for local faults on 0800 561 0061.&nbsp;

martinald · Answer

it was saying before that there were signal issues in the area. and come back in 16 hours etc if you're still having problems. however, it has disconnected again and it's saying everything is fine.

definitely something screwed with the local network, getting these kind of messages in the log: RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW. its been fine for 3 years so i don't know whats happened to break it. neighbours are also reporting issues.

Tudor · Answer

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

Matthew_ML · Answer

Hey martinald, thank you for reaching out and we are so sorry to hear about your connection issues.
We've taken a look and we can confirm currently there is no area outage.
Has the connection improved?&nbsp;

Forum Discussion

Problems in cardiff?

4 Replies

Related Content

Problems with online account

More 360 problems

routing problems to Google DNS?

Another contract renewal problem!

Problem accessing SECONDARY email accounts

Time	Priority	Description
15-09-2025 18:04:26	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;[REMOVED]
15-09-2025 18:02:35	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;[REMOVED]
15-09-2025 18:01:17	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 2 3 4 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 18:00:05	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;[REMOVED]
15-09-2025 17:59:52	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;[REMOVED]
15-09-2025 17:58:26	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;[REMOVED]
15-09-2025 17:58:22	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:58:20	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;[REMOVED]
15-09-2025 17:58:17	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:58:15	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;[REMOVED]
15-09-2025 17:58:06	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:58:01	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:58:01	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 6 7 27; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:54	notice	CM-STATUS message sent. Event Type Code: 2; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:53	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:51	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:51	warning	MDD message timeout;[REMOVED]
15-09-2025 17:57:49	notice	CM-STATUS message sent. Event Type Code: 1; Chan ID: 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:46	notice	CM-STATUS message sent. Event Type Code: 2; Chan ID: 4 6; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:45	warning	MDD message timeout;[REMOVED]
15-09-2025 17:57:44	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:42	notice	CM-STATUS message sent. Event Type Code: 2; Chan ID: 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:42	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 5 7 27; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:38	notice	CM-STATUS message sent. Event Type Code: 2; Chan ID: 5 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:37	notice	CM-STATUS message sent. Event Type Code: 2; Chan ID: 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:37	warning	MDD message timeout;[REMOVED]
15-09-2025 17:57:35	warning	MDD message timeout[REMOVED]
15-09-2025 17:57:34	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 2 3 4 5 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:22	notice	CM-STATUS message sent. Event Type Code: 1; Chan ID: 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:20	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 2 3 4 27; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:16	notice	CM-STATUS message sent. Event Type Code: 2; Chan ID: 6 7; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;[REMOVED]
15-09-2025 17:57:15	warning	MDD message timeout;[REMOVED]