Pre/Post RS errors

Question

I have been noticing difficulties with my connection recently and found alot of pre and Post errors in my hub logs.Channel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;219000000 &nbsp; &nbsp;9.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;112 &nbsp; &nbsp;139000000 &nbsp; &nbsp;9.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;13 &nbsp; &nbsp;147000000 &nbsp; &nbsp;9.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;24 &nbsp; &nbsp;155000000 &nbsp; &nbsp;9.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;35 &nbsp; &nbsp;163000000 &nbsp; &nbsp;9.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;46 &nbsp; &nbsp;171000000 &nbsp; &nbsp;9.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;57 &nbsp; &nbsp;179000000 &nbsp; &nbsp;9.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;68 &nbsp; &nbsp;187000000 &nbsp; &nbsp;9.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;79 &nbsp; &nbsp;195000000 &nbsp; &nbsp;10 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;810 &nbsp; &nbsp;203000000 &nbsp; &nbsp;9.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;911 &nbsp; &nbsp;211000000 &nbsp; &nbsp;10.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1012 &nbsp; &nbsp;227000000 &nbsp; &nbsp;9.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1213 &nbsp; &nbsp;235000000 &nbsp; &nbsp;9.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1314 &nbsp; &nbsp;243000000 &nbsp; &nbsp;9.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1415 &nbsp; &nbsp;251000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1516 &nbsp; &nbsp;259000000 &nbsp; &nbsp;8.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1617 &nbsp; &nbsp;267000000 &nbsp; &nbsp;8.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1718 &nbsp; &nbsp;275000000 &nbsp; &nbsp;8.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1819 &nbsp; &nbsp;283000000 &nbsp; &nbsp;8.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1920 &nbsp; &nbsp;291000000 &nbsp; &nbsp;8.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2021 &nbsp; &nbsp;299000000 &nbsp; &nbsp;7.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2122 &nbsp; &nbsp;307000000 &nbsp; &nbsp;8.5 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2223 &nbsp; &nbsp;315000000 &nbsp; &nbsp;8.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2324 &nbsp; &nbsp;323000000 &nbsp; &nbsp;8.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2425 &nbsp; &nbsp;331000000 &nbsp; &nbsp;8.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2526 &nbsp; &nbsp;339000000 &nbsp; &nbsp;8.3 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2627 &nbsp; &nbsp;347000000 &nbsp; &nbsp;8.4 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2728 &nbsp; &nbsp;355000000 &nbsp; &nbsp;8.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2829 &nbsp; &nbsp;363000000 &nbsp; &nbsp;8.3 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2930 &nbsp; &nbsp;371000000 &nbsp; &nbsp;8.5 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3031 &nbsp; &nbsp;379000000 &nbsp; &nbsp;8 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;3132 &nbsp; &nbsp;387000000 &nbsp; &nbsp;8.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;323.0 Downstream channelsChannel &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER (dB) &nbsp; &nbsp;Pre RS Errors &nbsp; &nbsp;Post RS Errors1 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;37450 &nbsp; &nbsp;52672 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;20599 &nbsp; &nbsp;89153 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;25845 &nbsp; &nbsp;257154 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;38561 &nbsp; &nbsp;262105 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;17177 &nbsp; &nbsp;292476 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;16191 &nbsp; &nbsp;201627 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;12107 &nbsp; &nbsp;137538 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;10148 &nbsp; &nbsp;205479 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;9998 &nbsp; &nbsp;1812910 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;8470 &nbsp; &nbsp;1623511 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;6506 &nbsp; &nbsp;2402512 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;21878 &nbsp; &nbsp;2598713 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;6088 &nbsp; &nbsp;2176014 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;6291 &nbsp; &nbsp;1636315 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;4119 &nbsp; &nbsp;1310016 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;5565 &nbsp; &nbsp;1551917 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;4641 &nbsp; &nbsp;1128918 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;3447 &nbsp; &nbsp;1381619 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;3897 &nbsp; &nbsp;1414520 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;4334 &nbsp; &nbsp;1592321 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;4576 &nbsp; &nbsp;1649322 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;3807 &nbsp; &nbsp;1335323 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;10504 &nbsp; &nbsp;3233724 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;15983 &nbsp; &nbsp;4156925 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;3009 &nbsp; &nbsp;920226 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;13313 &nbsp; &nbsp;3602027 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;3203 &nbsp; &nbsp;1048228 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;2233 &nbsp; &nbsp;841829 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;3460 &nbsp; &nbsp;951330 &nbsp; &nbsp;Locked &nbsp; &nbsp;41 &nbsp; &nbsp;6942 &nbsp; &nbsp;2769631 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;8739 &nbsp; &nbsp;2695532 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;2166 &nbsp; &nbsp;88433.1 Downstream channelsChannel &nbsp; &nbsp;Channel Width (MHz) &nbsp; &nbsp;FFT Type &nbsp; &nbsp;Number of Active Subcarriers &nbsp; &nbsp;Modulation (Active Profile) &nbsp; &nbsp;First Active Subcarrier (Hz)159 &nbsp; &nbsp;94 &nbsp; &nbsp;4K &nbsp; &nbsp;1840 &nbsp; &nbsp;QAM 4096 &nbsp; &nbsp;11083.1 Downstream channelsChannel ID &nbsp; &nbsp;Locked Status &nbsp; &nbsp;RxMER Data (dB) &nbsp; &nbsp;PLC Power (dBmV) &nbsp; &nbsp;Corrected errors (Active Profile) &nbsp; &nbsp;Uncorrectable errors (Active Profile)159 &nbsp; &nbsp;Locked &nbsp; &nbsp;40 &nbsp; &nbsp;3.7 &nbsp; &nbsp;3281483726 &nbsp; &nbsp;2480083.0 Downstream channelsChannel &nbsp; &nbsp;Frequency (Hz) &nbsp; &nbsp;Power (dBmV) &nbsp; &nbsp;SNR (dB) &nbsp; &nbsp;Modulation &nbsp; &nbsp;Channel ID1 &nbsp; &nbsp;219000000 &nbsp; &nbsp;9.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;112 &nbsp; &nbsp;139000000 &nbsp; &nbsp;9.5 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;13 &nbsp; &nbsp;147000000 &nbsp; &nbsp;9.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;24 &nbsp; &nbsp;155000000 &nbsp; &nbsp;9.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;35 &nbsp; &nbsp;163000000 &nbsp; &nbsp;9.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;46 &nbsp; &nbsp;171000000 &nbsp; &nbsp;9.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;57 &nbsp; &nbsp;179000000 &nbsp; &nbsp;9.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;68 &nbsp; &nbsp;187000000 &nbsp; &nbsp;9.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;79 &nbsp; &nbsp;195000000 &nbsp; &nbsp;10 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;810 &nbsp; &nbsp;203000000 &nbsp; &nbsp;9.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;911 &nbsp; &nbsp;211000000 &nbsp; &nbsp;10.2 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1012 &nbsp; &nbsp;227000000 &nbsp; &nbsp;9.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1213 &nbsp; &nbsp;235000000 &nbsp; &nbsp;9.6 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1314 &nbsp; &nbsp;243000000 &nbsp; &nbsp;9 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1415 &nbsp; &nbsp;251000000 &nbsp; &nbsp;8.9 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1516 &nbsp; &nbsp;259000000 &nbsp; &nbsp;8.7 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1617 &nbsp; &nbsp;267000000 &nbsp; &nbsp;8.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1718 &nbsp; &nbsp;275000000 &nbsp; &nbsp;8.8 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1819 &nbsp; &nbsp;283000000 &nbsp; &nbsp;8.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;1920 &nbsp; &nbsp;291000000 &nbsp; &nbsp;8.1 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2021 &nbsp; &nbsp;299000000 &nbsp; &nbsp;7.9 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2122 &nbsp; &nbsp;307000000 &nbsp; &nbsp;8.5 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2223 &nbsp; &nbsp;315000000 &nbsp; &nbsp;8.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2324 &nbsp; &nbsp;323000000 &nbsp; &nbsp;8.4 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2425 &nbsp; &nbsp;331000000 &nbsp; &nbsp;8.2 &nbsp; &nbsp;40 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2526 &nbsp; &nbsp;339000000 &nbsp; &nbsp;8.3 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256 &nbsp; &nbsp;2627 &nbsp; &nbsp;347000000 &nbsp; &nbsp;8.4 &nbsp; &nbsp;41 &nbsp; &nbsp;QAM 256I have reset the hub and checked all connections around 2 days ago however as you can see still having problems.Any thoughts?

James431 · Answer

Start looking for another provider, I'm at last resort, 4 engineers and a few months of issues with connection dropouts, customer service will lie and bullsh*to you to keep you quiet, the engineers can only book 1 hour at your property and the standard checked funnily take them 1 hour so they faff around look busy don't fix anything and leave you in the same situation, or you can grit your teeth and prepare for a long headache conversation with the useless call centres&nbsp;

Client62 · Answer

It is a noise fault on the downstream channels, usually due to a damaged coax cable or unterminated cable in a customers home.

If the number of Post RS aka Uncorrectable errors have stopped rising the fault has been fixed.

Roger_Gooner · Answer

You need a VM tech visit to investigate.

SquidgyB2009 · Answer

Is this something I can do through this media or do I have to sit through tech support asking me to turn it on and off again before they get stuck with the next step....?&nbsp;

Forum Discussion

Pre/Post RS errors

4 Replies

Related Content

Pre & Post RS Errors - Is this Healthy?

Massive Pre and Post RS errors

High Pre RS Errors, is this ok?

Pre RS Errors Post RS Errors

RS Errors - slow broadband for last couple of weeks