Hi all,
I upgraded to Gig1 a month or so ago, installed the new Hub 5 and connected it via modem mode to my own router.
I've noticed I've been getting a lot of stuttering when streaming video which never happened before on on my old Volt M500.
Looking through the router stats I've noticed a lost of Pre and Post RS errors, could anyone take a look and advise whether or not I may have a problem on my connection.
Thanks in advance.
Some what high Post RS Errors
You should setup a BQM post live link
https://www.thinkbroadband.com/broadband/monitoring/quality
also when you changed hubs and back to modem mode did you get the same WAN IP as before?
Yes I kept the same WAN IP that I had on the old Hub 3
I've setup a BQM and hopefully linked it correctly below.
might be too early say but I'm going to say the BQM looks ok...
Yes, too many PostRS errors, those should be zero or close to. I'm wondering if there was any "damage" when you replaced the Hub. It only takes a small kink, or piece of shielding foil to interrupt the signal on the co-ax centre wire and allow ingress of noise. If everything looks good, then a VM tech will be needed to diagnose. NOTE - VM will request the Hub is in Router mode to run tests.
A more stress test is to use StarTrinity CST by wire if you can
http://startrinity.com/InternetQuality/ContinuousBandwidthTester.aspx
Your BQM now show a drop or was that you?
That would probably of been me checking the cable
I’ve double checked the cable and it looks ok and I don’t see anything in the connector on the hub either.
I'm just setting up my laptop to run the other test.
Forum TeamHi tommo79
Sorry to hear you have experienced stuttering when streaming after upgrading your broadband speeds. We can understand the inconvenience caused, and we want to best help. Can you let us know how the service has been since the last posting? What was the outcome of the test on the laptop?
Thanks,
The stuttering seems to have improved slightly and isn't as noticeable now. I got 100% uptime with no packet loss after running the second test for 10 hours.
The Pre and Post RS Errors are still increasing though.
Prepare for a long drawn out process. The first you will be asked to do is go back into router mode to not use your own equipment so they can do 'tests' that will probably come back as you have a great connection. so do that now to prevent more delay and also check it is not your router causing issue (unlikely)
The BQM shows mostly fine apart from a high ping at 4am which could be VM doing tests under modem mode or a download
