We’ve recently left virgin and despite saying they will send a prepay package to return kit nothing has been sent. Has anyone else had this? Where do we send it I don’t want to get charged but I have to idea how to return items without the package.
As this is a Community Forum, and not a direct line to VM as such, it will take a day or two for a VM Mod to pick this up.
However, if you have suitable packaging check this link - https://www.yodel.co.uk/returns/virgin
You can also use the link below which will open a messenger chat session to request the returns packaging along with full instructions.
https://www.virginmedia.com/help/request-prepaid-pack
Forum TeamHi JoPovey thanks for posting although we're sorry to hear of your concerns regarding the returns package.
It can take up to 10 days for returns packaging to get to you, but if this still hasn't arrived then please use the link sent by newapollo and that will be able to get you a new one ordered.
Hope this helps.
