Forum Discussion

Kml2's avatar
Kml2
Joining in
24 days ago

Power adapter lights and hub 4 not working?

Hi hub 4 just stopped working on Xmas eve. No lights showing at all. On the ac adapter brick (arris  switch mode power supply) the light blinks green when the hub power switch is on, and change to solid green when hub power switch is off. Anyone had the same issue. Don't know if it's issue with the power adapter or with the hub4 itself.

Thanks

  • Tudor's avatar
    Tudor
    24 days ago

    You need to call customer services and get either a replacement or a technician’s visit.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    24 days ago

    You need to call customer services and get either a replacement or a technician’s visit.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    20 days ago

    Hey Kml2, thank you for reaching out and I am so sorry to hear you've had some issues with your hub. 

    Let me send you a DM and we can look at getting this fixed.